Reference

Understand Your Rights Before You Start

Our legal terms set out how gg999com operates for eligible accounts in Indonesia, including how your data is handled, what conditions apply to account use, and how payment methods like DANA, OVO, and GoPay fit into the account framework.

Account Use ConditionsData Handling PolicyDANA, OVO, GoPay Payment TermsEligibility by Local LawContact for Policy Requests
gg999com Understand Your Rights Before You Start
POLICY CONTACT

Reach Us About Any Legal or Policy Matter

If you have a question about how these terms apply to your account, or you want to request a change to your data, our support team handles policy-related contacts directly. You can reach us through live chat, email, or our account help portal — all three paths connect to the same team.

Team online

Live Chat

Start a live chat session from the account dashboard. Policy and data requests are handled by the same team that manages wallet and account queries.

Email Support

Send your legal or data request by email with your account ID. We respond to policy matters separately from general account support queries.

Account Help Portal

Log in and open a ticket through the help portal. This creates a record of your request, useful for data-access or account-closure inquiries.

HOW WE HANDLE THIS

Data, Cookies, Security and Account Retention

Your account security and data integrity are managed through the same infrastructure that processes your DANA, OVO, and GoPay transactions. Here is how each area works in practice.

Data Handling

Personal data submitted at registration — including wallet IDs linked to DANA or OVO — is stored securely and used only for account operation and legal compliance. We do not sell your data.

Cookies and Tracking

We use session cookies to keep your account active during a mobile or desktop visit. Analytics cookies help us improve the deposit flow; you can manage cookie preferences in your browser settings.

Account Security

Accounts are protected with OTP verification at login. If you access via mobile and your GoPay wallet is linked, any withdrawal request triggers a secondary confirmation step before processing begins.

Data Retention and Deletion

We retain account records for the period required under applicable rules. To request deletion or access to the data we hold about you, open a ticket through the account help portal with your account ID.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, data and access. If your question is not here, contact us directly through live chat or the help portal.

Yes. Access to our platform depends on whether local law in your region permits it. We do not serve accounts in jurisdictions where the service is prohibited.

We collect the wallet identifier and transaction reference needed to process your deposit or withdrawal. This data is used only for account operation and is not shared with third parties for marketing.

Yes. Submit a data-access request through the account help portal with your account ID. We will respond with the data we hold and how it has been used.

Open a closure request via live chat or the help portal. We will process the account closure and remove personal data subject to any retention period required by applicable compliance rules.

Suspended accounts have withdrawal processing paused pending a review. Contact support by email with your account ID; the team will confirm the status and next steps for any pending GoPay transfer.

We update terms periodically to reflect regulatory or operational changes. A notice is posted on the site when terms change; continued account use after the update date means you accept the revised version.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.